Refund policy

At KAYBYPAREESA, customer satisfaction is important to us. Due to the nature of cosmetic and beauty products, we have the following return and exchange policy in place.

Returns

For hygiene and safety reasons, we do not accept returns on opened, used, or tested cosmetic products.

Returns may only be accepted if:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The item is received in a damaged condition due to shipping.

Exchange Requests

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To process your request, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

Once your request is reviewed and approved, we will arrange a replacement or exchange.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used products

  • Products damaged due to misuse or improper handling

  • Sale, promotional, or discounted items (unless received damaged or incorrect)

Refunds

Refunds are only issued in cases where a replacement product is unavailable. Approved refunds will be processed through the original payment method or another mutually agreed method.